Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions
What forms of payment do you accept?
How do I place an order? How do I get a password?
How much do you charge for shipping & handling?
When will my order ship?
My coupon or discount doesn’t appear. How do I claim it?
Where is the Red Button in checkout?
I'm having trouble receiving the Michigan Bulb newsletter. How can I make sure I get it?
How do I unsubscribe from the e-mail list?

Ordering
Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart

Order Processing
Substitutions
Cancellations
Returns

Shipping & Taxes
Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care
Before You Begin Planting
Hot & Cold Weather Planting
Foolproof Gardening Tips
Container Gardening
Roses
Bulbs
Perennials
Trees, Shrubs & Vines
Fruits
Indoor/Outdoor Patio Plants

Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates
Contests

Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Forgot Your Password?
Change Your Password
Subscribe or Unsubscribe from the Michigan Bulb E-mail List
Subscribe or Unsubscribe from Michigan Bulb Catalog Mailings

Technical Assistance
Cookies
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Email Newsletter Help & Troubleshooting
Did My Order Go Through?
Image problems in AOL (funny colors, etc.)

About Us
Contact Us
Become an Affiliate
Vendor & Merchant Inquiries

Policies & Guarantees
Privacy Policy
Links
Risk-Free Lifetime Guarantee

Have another question? Send an e-mail directly to Customer Service.